Our Privacy Commitment
At apcshop we know how important it is to protect your personal
information. We want to make every customer experience safe and secure. In
keeping with that goal, we have developed this Privacy Policy to outline our
guidelines for the collection and use of personal information by apcshop.
What Information does apcshop Collect and How is it Used?
At apcshop, we collect two types of information: personal information
and non-personal information.
With your consent we may use your personal information for a number of
different purposes, for example to:
- fulfill requests for products, services or information;
- provide customer services;
- administer contests or promotions;
- offer new products and services;
- measure and improve the effectiveness of our Web Sites or our marketing
endeavors; and
- tailor our online or in-store offerings to your preferences.
We may also collect and summarize customer information in a format that no
longer identifies the individual for statistical purposes.
Personal information typically includes your name, address, phone number, and
e-mail address. You can always choose not to provide us with any of your
personal information. However, if you make this choice we may not be able to
provide you with the product, service, or information that you requested. For
example, we can only offer you a credit card if you have provided us with
certain financial information.
Non-personal information does not identify you as an individual. For example,
we may ask you for your postal code to assist us with planning our flyer
distribution.
Your Implied Consent
In some cases, your consent is implied if we ask you to provide personal
information with a stated purpose. For example, we can only deliver the product
you have purchased if you provide us with your address and phone number.
Your Express Consent
In other cases, we will ask you to give your express consent to use your
personal information to advise you of products or services that may be of
interest. You always have the opportunity to "opt out" of having your
information used for this purpose. For example, when you subscribe to the e-Shop
& Save newsletter, we will also ask for your express consent to send you
promotional information.
Withdrawing Your Consent
If you have "opted in" or subscribed to one of our newsletters or mailing
lists, we will always provide you the opportunity to "opt out" or unsubscribe.
For example, each e-mail we send you will tell you how to decline further
e-mail.
Information apcshop Collects from You
Listed here are some examples of the ways that we collect information about
you and how we use it.
Our Web Sites
While using our Web Sites, you may be asked to voluntarily provide certain
personal information (such as your name, email address, postal address,
telephone number, or credit card information). We use this information to
complete your transaction and to apply for access to certain special features
and functions of the Web Sites. If you choose not to provide requested personal
information, you will not be able to use certain features of the Web Sites and
you will not be able to engage in transactions through the Web Sites.
With any of the services on our Web Sites, we may also use your personal
information to contact and correspond with you and to respond to your inquiries.
With your consent, we may send to you, from time to time, email or other
communications regarding goods or services we believe will interest you.
Sign-Up for Newsletters or Updates
apcshopalso offers a variety of newsletters. You can choose to
subscribe by visiting our Web Sites or when shopping in our stores. We will
collect your contact information (such as name and e-mail address). This
information will only be used to send you the newsletter.
Rebates
Many of the products you purchase through apcshop are offered with
rebates. To claim your rebate, you will usually be asked to provide your name,
address, e-mail address and proof of purchase. You may also be asked by either
apcshop or the vendor to provide your consent to be added to promotional
mailings and newsletters. Your consent is not a condition of receiving the
rebate.
Participate in a Contest, Promotion, or Survey
From time to time, we may run contests, promotions, or surveys. If you
participate, you may be asked for contact information as well as additional
optional survey information (for example, product preferences). Information from
contest entries will be used to contact you if you win. We may also summarize
survey information in a manner that no longer identifies the contest entrants
for analysis, but will not share personal information from entries. All contests
are subject to rules that will be available with each particular contest.
Participate in Interactive Discussion
Certain pages of our Web Site facilitate real-time interactive discussions
between users and apcshop staff or agents acting on our behalf regarding
products available for purchase through the Web Site. These discussions are
initiated by e-Shop & Save based upon non-personal information automatically
collected about Web Site users. You are not obliged to engage in interactive
discussions or provide any personal information during these discussions.
Information apcshop Collects Automatically
Like many other Web sites, we automatically collect certain non-personal
information regarding Web site users that does not identify you. Examples
include the Internet Protocol (IP) address of your computer, the IP address of
your Internet Service Provider, the date and time you access the Web Site, the
Internet address of the Web site from which you linked directly to the Web Site,
the operating system you are using, the sections of the Web Site you visit, the
Web Site pages read and images viewed, and the content you download from the Web
Site.
This non-personal information is used for Web Site and system administration
purposes and to improve the Web Site.
Cookies
The Web Site uses "cookies", a technology that installs a small amount of
information on a Web Site user's computer to permit the Web Site to recognise
future visits using that computer. Cookies enhance the convenience, customer
experience and use of the Web Site. For example, the information provided
through cookies is used to recognise you as a previous user of the Web Site (so
you do not have to enter your billing information every time), to offer
personalised Web page content and information for your use, to track your
activity at the Web Site, to respond to your needs, and to otherwise facilitate
your Web Site experience. You may choose to decline cookies if your browser
permits, but doing so may affect your use of the Web Site and your ability to
access certain features of the Web Site or engage in transactions through the
Web Site.
Tracking Information
We may use non-personal information to compile tracking information reports
regarding Web Site user demographics, Web Site traffic patterns, and Web Site
purchases, and then provide those reports to advertisers and others. None of the
tracking information in the reports can be connected to the identities or other
personal information of individual users. We may also link tracking information
with personal information voluntarily provided by Web Site users. Once such a
link is made, all of the linked information is treated as personal information
and will be used and disclosed only in accordance with this Policy.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources. When
you click on one of those links you are contacting another Web site or Internet
resource. apcshop has no responsibility or liability for or control over
those other Web sites or Internet resources or their collection, use and
disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn
how they collect and use information about you.
Does apcshop Disclose the Information it Collects?
apcshop does not sell your personal information. However we may share
your information with third parties acting on our behalf, or business partners
or as permitted or required by law.
Disclosure to Service Providers
apcshop may share your personal information with certain service
providers in order to provide products and services to you, to verify and
validate information, and to address customer service matters.. Examples of
service providers include credit card issuers, product service depots, warranty
providers, and delivery services. To reduce the risk of fraud or misuse of
personal information, e-Shop & Save may also verify your personal information,
including but not limited to your address and credit card information, with
third party service providers.
We will use reasonable efforts to ensure that your personal information is
used in a manner that is consistent with this Policy. If you do not wish us to
provide your personal information to those service providers, we may be unable
to process your transaction.
Legal Disclosure
e-Shop & Save may disclose your information as permitted or required to by law;
for example:
- to a government institution or other person or entity that has asserted
its lawful authority to obtain the information;
- where we have reasonable grounds to believe the information could be
useful in the investigation of unlawful activity;
- to comply with a subpoena or warrant or an order made by a court, person
or entity with jurisdiction to compel the production of information;
- to comply with court rules regarding the production of records and
information; and
- to our legal representative.
How does apcshop Protect My Information?
The security of your personal information is a high priority for e-Shop &
Save. We maintain appropriate safeguards and current security standards to
protect your personal information, whether recorded on paper or captured
electronically, against unauthorised access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorised
disclosure, loss, alteration or destruction of data by a third party, we take
reasonable precautions to prevent such unfortunate occurrences.
How Can I Verify My Information?
You can check your information to verify, update, or correct it, and to have
any obsolete information removed. If you created an account on apcshop.com.au
or apcshop.com.au, you can access and change your online personal
information.
You can also ask to review any of the information that we have retained, how
we have used it, and to whom we have disclosed it at any time by sending
us an email to the
Privacy Manager. Subject to certain exceptions prescribed by law, and
provided we can authenticate your identity, you will be given reasonable access
to your personal information, and will be entitled to challenge the accuracy and
completeness of the information and to have it amended as appropriate.
When is My Information Removed?
We keep your information only as long as we need it for the products and
services you're using and for a reasonable time thereafter or to meet any legal
requirements. We have retention standards that meet these requirements. We
destroy your information when it is no longer needed, or we remove your
personally identifiable information.
You can also request that we remove your information from our records.
Subject to our requirements for continued retention of your information, for
example, for billing, audit, or warranty purposes, we will make every reasonable
effort to honour your request.
How Can I Contact apcshop?
apcshop is responsible for all personal information under its control.
Our Privacy Manager is accountable for apcshop's compliance with the
principles described here. If you have any questions, concerns or complaints
about the privacy policies please contact us . |
